Great question! Connecting your Gmail account to Decile Hub is the key fix here. When you don't have it connected, emails go out through third-party servers (like SendGrid), which are more likely to land in the Promotions tab or spam.
Here's how to connect it:
- Click your profile photo in the top right corner of Hub
- Go to Integrations
- Connect your Gmail account (you'll want 2-way sync for the best experience)
Once connected, your emails will send directly through your Gmail account using your personal sender reputation, which improves deliverability significantly.
A few extra tips to help with inbox placement:
- Personalize your emails rather than using heavily templated content
- Ask LPs to add you to their contacts or whitelist your domain
- If your domain is relatively new, warm it up with lighter conversational emails first
Here's a quick video walkthrough if you need it: https://www.loom.com/share/cfff35be414d49fa85b89c688e2e521d
Let me know if you run into any issues connecting!
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